What's the Derby Difference? When we say customer service is our highest priority we mean it.

We set ourselves apart by providing excellent customer service. It’s something that we've been doing for over 40 years.

Service starts from the moment a customer enters the store. We ask them what their needs are and show them the products without any high pressure sales pitches. Our goal is to please our customers.

Many people have the preconceived notion that a small store must have high prices. This is not true. We belong to a buying cooperative which enables us to buy at the lowest possible prices along with hundreds of other independent retailers. You can be assured that Derby has not only the lowest prices but the best service.

Our customer service doesn't end after a sale. Should any questions or concerns arise, we ask that you call us before calling the manufacturer. In most cases, your questions are answered quickly and without causing you any anxiety. We want to make YOU happy. Period.

Our quality of customer service keeps you coming back. We know that you will refer your friends, relatives and co-workers to us. That has been our key to success for over 40 years. Knowledgeable staff, great service and low prices are our winning combination.